OBJECT

These general conditions govern the hiring of LOCK & enjoy! lockers (owned by Servicios Turísticos Inteligentes, SL) through the website www.lockandenjoy.com as well as their use. Likewise, these conditions regulate the contractual relationship between Servicios Turísticos Inteligentes, SL. (owner of LOCK & enjoy! lockers) and the User who hires the LOCK & enjoy! locker service.

THE SERVICE

LOCK & enjoy! offers its users the possibility of renting any of its lockers for periods of calendar days (within the hours offered by LOCK & enjoy!).

What kind of instructions does LOCK & enjoy! offer?

LOCK & enjoy! offers up to eight types of lockers, depending on the establishment, with the most common being S+, M+, and XL.

• Mini lockers (XS), with dimensions of 10 cm (height) x 40 cm (width) x 55 cm (depth). A laptop briefcase fits in these lockers.
• Small Lockers (S), with dimensions of 30 cm (height) x 40 cm (width) x 55 cm (depth). Approximately one carry-on suitcase can fit in these lockers.
• Small Plus Lockers (S+), which measure 30 cm (height) x 40 cm (width) x 85 cm (depth) or 40 cm (height) x 40 cm (width) x 55 cm (depth)*. These lockers can hold approximately 1 cabin suitcase and a backpack.
• Medium Lockers (M), with dimensions of 55 cm (height) x 40 cm (width) x 55 cm (depth). Approximately 2 carry-on suitcases can fit in these lockers.
• Medium Plus Lockers (M+), with dimensions of 55 cm (height) x 40 cm (width) x 85 cm (depth). Approximately, the following can fit in these lockers:

– Option A: 2 carry-on suitcases and two backpacks.

– Option B: A medium suitcase and a backpack

• Large Lockers (L), with measurements of 100 cm (height) x 40 cm (width) x 55 cm (depth) or 90 cm (height) x 40 cm (width) x 55 cm (depth)*. In these lockers, approximately the following can fit:

– Option A: 1 large suitcase and 1 carry-on bag.

– Option B: 3 cabin suitcases.

• Extra-Large Lockers (XL), which measure 75 cm (height) x 40 cm (width) x 85 cm (depth). Approximately, the following can fit in these lockers:

– Option A: 1 large suitcase, 1 carry-on suitcase, and 1 backpack.

– Option B: 4 carry-on suitcases and 1 backpack

• Trastelock® (XXL), with an approximate size of 2.5 m².

*Confirm the size of your locker at your establishment.

What can a User enter into their password?

Within the limits established in this document (see Section Limits on the Use of Lockers), a User can place as many packages as they want in the rented locker or lockers.

How can a User know if there are free LOCK & enjoy! lockers?

Through the website www.lockandenjoy.com, the User will be able to check the availability of lockers for the desired days for each User.

How long can the same locker be rented?

The User may hire the locker rental service for a period of between 1 hour, at minimum, and 365 calendar days, at maximum.

When will the User be able to access the locker or lockers they have rented?

The rental service for each locker will be available 24 hours a day, every day of the week, 365 days a year.

Once the packages have been inserted by the User, can they only access the locker again to retrieve them?

Only the users, or people authorized by them. Always under the responsibility of the former.

What is the price that the User must pay per type of ticket/day?

The consignment price will be as indicated on the website at the time of booking, and the User may benefit from the offers available at any given time.

The prices listed on the website include VAT and refer to the rental of a locker (according to its size) for the times indicated in the reservation.

How are the instructions used?

The lockers offered through LOCK & enjoy! are entirely automatic. The User can make a reservation through our website www.lockandenjoy.com, providing not only their personal information but also the number of lockers they wish to rent, their size, and the reservation period. Once the booking is completed, the User will receive confirmation of the completed booking, the number of the reserved locker or lockers, and their security code to access the facility and their locker(s).

Therefore, the User will access their locker using the security code provided by LOCK & enjoy! when making their reservation.

What can the User do if they have any kind of issue using the locker?

In case of malfunction, blockage, or any other type of issue with the use of the locker, the User will have at their disposal the LOCK & enjoy! assistance service, which can be accessed by calling the number +34 910 786 030 or through written communication via mobile messaging applications or at the following email address info@lockandenjoy.com.

Can the User modify their reservation or cancel it?

Yes, as long as such modification or cancellation is made 24 hours in advance of the date on which the service I have reserved begins, and there are no discounts specified as non-refundable once booked.

ACCESS AND RESERVATION

In order to rent the LOCK & enjoy! lockers, it is essential that the following requirements are met:

• To have reached or be over 16 years old.
• Accurately and truthfully complete the fields indicated in the form found in the RESERVATIONS section of the website (in particular, the following: first and last name, phone number, email address, reservation date, rental days, number of lockers to be rented (indicating the size), and the information necessary to complete the payment, according to the payment method used).
• Accept these general terms and conditions for the service and the use of lockers.
• Accept the privacy policy of Servicios Turísticos Inteligentes, SL., as the owner of the LOCK & enjoy! lockers.

Once the hiring process is completed, the User will receive confirmation of their reservation by email. This confirmation will indicate to the User the assigned locker number or numbers, the reserved day or days, as well as the access codes to the premises and to the locker(s).

PERSONAL INFORMATION

The form referred to in the previous section, which must be completed by the User, contains the information that Servicios Turísticos Inteligentes, SL. needs to formalize the rental of the LOCK & enjoy! lockers by the User, as well as to be able to fulfill the contractual obligations that will arise for the parties from the locker service that the User, where applicable, contracts.

The User guarantees that all data regarding their identity, as well as the information provided about the booking, are truthful, accurate, and complete.

The personal data, as well as the provided email, will be used for:

• manage the reservation and comply with the obligations arising for the parties from the luggage service. Servicios Turísticos Inteligentes, SL is authorized to process the personal data provided in the hiring process by the User as it is necessary for the provision of the service. By contracting, the User expressly consents to the processing of their personal data under the terms detailed here:
• to receive commercial communications by email, Servicios Turísticos Inteligentes, SL. informs you that such consent may be revoked at any time.
• monitored by video in accordance with the provisions of the current data protection regulations.
• he/she will be entitled to lodge a complaint with the Data Protection Supervisory Authorities and, in particular, with the Spanish Data Protection Agency.

Servicios Turísticos Inteligentes, SL. does not carry out international data transfers nor makes automated decisions based on the information provided by the User.

USER OBLIGATIONS. LIMITS ON THE USE OF LOCKERS

The User, when contracting the locker rental services of LOCK & enjoy!, agrees, in particular and without limitation:

• To use the lockers solely for the purpose of depositing goods they own, which need to be temporarily stored in a safe place.
• To use the lockers diligently and, in particular, to ensure that the locker has been properly closed when the User leaves the premises (after inserting or retrieving the items).
• Not to use the slogans for illegal or unauthorized purposes. In particular, the User agrees not to store items whose mere possession or trafficking is illegal (such as stolen goods, drugs, pornographic materials, or any objects that are degrading to human beings, etc.).
• Not to deposit any property whose possession requires a license without such license or authorization (for example, weapons).
• Do not place any type of material that is polluting or dangerous (such as flammable objects or hazardous substances) in the instructions.
• Do not use the lockers to deposit animals or any living beings.
• Do not place food in the lockers, except for packaged food that cannot spill, stain the lockers, or produce any odors in the LOCK & enjoy! premises.
• Not to provide their security key to any third party, being fully responsible for any breach of this obligation and its consequences.
• Do not use the lockers to deposit goods that must be picked up by a third party. The lockers should not be used as a means of trafficking goods between parties. This is a use that LOCK & enjoy! does not authorize!
• To access the premises and remain there solely for the purpose of reaching the rented locker and only to carry out a specific action regarding the stored parcels. The User may not stay on the premises longer than strictly necessary.
• Do not eat or drink inside the premises.
• To leave the lockers, at the end of the service, in the same condition in which they were found and, in particular, to notify LOCK & enjoy! through info@lockandenjoy.com of any incident that the User encounters while using the lockers or in their condition.
• Do not take photographs or videos inside the LOCK & enjoy! stores due to the security mechanisms of the premises.
• Do not include money, jewelry, technological items (tablets, computers, televisions, etc.), or valuables in the lockers, as the user’s decision to use the rented lockers to store such valuables is their sole and exclusive responsibility.
• Arrive with enough time to pick up your belongings without being restricted from taking any means of transport scheduled by it. This time is equal to the time recommended by the transport company to arrive before the departure time, including the time of the fastest transport from the LOCK & enjoy! establishment reserved to the departure point of the scheduled transport. To the total previous time, we will add 30 minutes that the establishment reserves in case any type of technical issue needs to be resolved.

CONSEQUENCES AND USER RESPONSIBILITY IN CASE OF FAILURE TO FULFILL THEIR OBLIGATIONS

The User must hold Servicios Turísticos Inteligentes, SL. harmless for any damages resulting from the breach of their obligations under this contract.

Breach of the rental term

Empty the lockers of the User who has failed to meet the rental deadline in order to manage the return of the packages to the User (the cost of which will be fully borne by the User). If fifteen days pass without being able to contact the User or without the User contacting LOCK & enjoy! and without being able to deliver the packages to them, it will be understood that the goods have been abandoned by the User for all purposes. In that case, LOCK & enjoy! will stop storing them, disposing of them as it deems appropriate or convenient, depending on the type of abandoned goods.

For each day that passes from the expiration of the rental without the locker(s) being released by the User, until its delivery to the User or collection by the User, an amount equivalent to the price of the uncollected locker will accrue per day. Additionally, a penalty of €150 will be charged, which the User must pay to LOCK & enjoy!, regardless of the right of Servicios Turísticos Inteligentes, SL. to claim the damages actually suffered.

Unless the User collects their belongings, Servicios Turísticos Inteligentes, SL will hand over the packages to the carrier after payment of the delay and transportation fees. In particular, the transportation costs to be applied and paid by the user will be €25 per package if the shipment is national and €50 if it is outside the Spanish peninsular territory, assuming no risk for the transportation of the packages.

The return will be carried out once Servicios Turísticos Inteligentes, SL. has received payment from the User for the amounts charged for the delivery of the merchandise (depending on the number of items and their destination) in accordance with the provisions of the previous paragraph. If 10 calendar days have passed since Servicios Turísticos Inteligentes, SL. notified the User in writing of the amount to be paid and the User has not made this payment, it will be understood that the User has abandoned the luggage for all purposes. Servicios Turísticos Inteligentes, SL. will proceed under the terms specified above for abandoned goods.

Failure to properly follow instructions

Servicios Turísticos Inteligentes, SL. reserves the right to remove any item that does not comply with the rules for the use of lockers and is considered a prohibited item. In such cases, Servicios Turísticos Inteligentes, SL. is authorized to call the police and report the behavior, as well as to remove the prohibited items.

The User will be responsible for the items they place in the lockers.

In any case, the removal of prohibited items will entail a penalty of €150, a penalty that does not exclude the obligation of the defaulting User to compensate Servicios Turísticos Inteligentes, SL. for the damages and losses actually caused.

Damage caused to the lockers by the users

The User will be fully responsible for any damage or deterioration that may occur to the lockers due to improper or incorrect use. If applicable, the User must compensate Servicios Turísticos Inteligentes, SL. for any physical damage caused to the locker(s) as well as for any lost profits.

In particular and without limitation, the User causing the damage shall pay Servicios Turísticos Inteligentes, SL. a daily rental penalty for each day the locker is rendered unusable, as well as the cost of repair or replacement, which is quantified at €1,000 in the case of replacement, the foregoing without prejudice to any other damages caused.

PAYMENT OF PENALTIES

The penalties detailed in this section will be paid by the User using the same payment method that the User used when contracting the service or via bank transfer to the account indicated by LOCK & enjoy! if requested by the User. The User expressly agrees that LOCK & enjoy! may collect the amounts established in this section using the User’s card or payment method used to contract the service.

OBLIGATIONS OF LOCK & enjoy!

LOCK & enjoy! is committed to keeping the locker service active and to making available to the User, for the duration of the contracted period, the locker or lockers that the User has rented in good working condition.

Likewise, LOCK & enjoy! is committed to resolving any issues that may arise in the use of the lockers as quickly as possible.

LOCK & enjoy! LIABILITY LIMIT

LOCK & enjoy! offers a locker rental service and is not responsible for the safekeeping of the items. The User is solely responsible for the goods placed in the rented lockers.

The user, if necessary, must file a report with the competent authorities in case of theft.

Said insurance does not cover the loss of money, jewelry, precious stones or metals, watches, plasma screens, and generally technological objects (LCDs, GPS navigators, mobile phones, computers, tablets), works of art, antiques, memory cards, or any other medium containing data or images.

CLAIMS

In the event that the User believes they have grounds to file a complaint, they may do so by sending an email to the following address: info@lockandenjoy.com.

At LOCK & enjoy! we will try to resolve the incident and find a satisfactory solution for the parties involved.

In the event that the User is not satisfied with the response from Servicios Turísticos Inteligentes, SL, they have the option to submit a complaint form to the consumer authorities. If you need more information about which entity to contact, please reach out to info@lockandenjoy.com

APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions are governed by Spanish law. The parties submit to Spanish jurisdiction to resolve any dispute arising in connection with this Agreement.

CONTACT ADDRESSES

In case any user has any questions regarding these general terms and conditions or any comments about the site lockandenjoy.com, please contact info@lockandenjoy.com.