WHO IS RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA?

In accordance with the provisions of the current regulations, Article 24 of Regulation 2016/679 of the European Parliament and of the Council, of April 27, 2016 (hereinafter GDPR), we inform you that the personal data you may provide while using www.lockandenjoy.com (hereinafter “the SITE”) will be processed by SERVICIOS TURISTICOS INTELIGENTES SL, with tax ID B10799237 and registered office, as the data controller.

C/ ZARAGOZA 34, 41001, SEVILLA, SPAIN. Likewise, thus complying with the requirements of Article 13 of the GDPR concerning the information to be provided when personal data of the data subject is collected, we will provide this information in the following sections.

ARE YOU REQUIRED TO PROVIDE PERSONAL DATA?

Visiting the WEBSITE does not imply that the USER is obliged to provide any type of information about themselves. However, the use of some of the services available on the WEBSITE depends on completing personal data forms. The data requested in the different web forms are necessary to provide the requested services. Refusal to provide data marked as mandatory may prevent the proper provision of these services. Likewise, users may provide data voluntarily to enable these services to be provided optimally.

Likewise, certain functionalities of the website depend on your authorization of the processing of your personal data. Therefore, pursuant to Article 7 of the European Regulation 2016/679 (hereinafter, GDPR), the user, from the moment they enter their personal data and agree to their inclusion, consents to the use of such data for the indicated purpose.

FOR WHAT PURPOSE WILL THE COMPANY PROCESS THE USER’S PERSONAL DATA AND FOR HOW LONG?

The personal data you provide us for the provision of the various services made available to you through the website will be processed by SERVICIOS TURISTICOS INTELIGENTES SL, in accordance with the following purposes: In the online registration, the purpose is to manage the creation of a USER account for the handling of the different services offered by the COMPANY that allow for the electronic processing of the various registration services.
In the event that any provided contact email is included, the purpose will be to respond to the request made.
For Telephone Support Services, calls made to the COMPANY’s Customer Service may be recorded for service quality purposes.
We inform you that certain functionalities of the website depend on the use of cookies. Therefore, if you have not declined their use, certain information related to your use of the website will be processed. You can find the conditions for their use in the ‘Cookie Policy’.

At the time of requesting any of the services or using the indicated functionalities, you will be provided with more detailed information about the specific treatments.

HOW LONG WILL LOCK & ENJOY PROCESS YOUR PERSONAL DATA?

User data will be retained as long as necessary for the provision of the requested services and, once this provision has ended, their data will be kept for the strictly necessary period, or for the legally established time for possible liabilities arising from the service. For registered users, data processing will also be maintained for the strictly necessary period, or until a request to delete the account is made based on their right to erasure.

In the case of recording telephone calls for quality purposes, the maximum retention period will be six months.

WHAT CATEGORIES OF DATA ARE PROCESSED?

The personal data required for the provision of the different services available on the website will be those indicated in the corresponding form provided for this purpose.

WHAT IS THE LEGITIMACY OF THE PROCESSING OF YOUR DATA?

The processing of your personal data by SERVICIOS TURISTICOS INTELIGENTES SL is protected by your request for the services made available to you through the website or, where applicable, by the consent requested for the purposes specified above, which you may withdraw at any time. However, if consent is revoked, this does not affect the legality of previous processing operations.

WHO CAN WE SHARE YOUR DATA WITH?

The personal data provided by the USER will not be disclosed to third parties, except when necessary for the provision of the requested services, or when the USER has expressly consented to its disclosure. In both cases, the USER will be duly informed of this possibility before proceeding with the disclosure of their personal data.

USER’S RESPONSIBILITY?

THE USER guarantees that the data provided to SERVICIOS TURISTICOS INTELIGENTES SL is true, accurate, complete, and up-to-date. For these purposes, the User is responsible for the veracity of all the data communicated and will keep the provided information properly updated so that it reflects their actual situation.

You will also be responsible for any false or inaccurate information you provide through the Website and for any direct or indirect damages or losses this may cause to SERVICIOS TURISTICOS INTELIGENTES SL, or to third parties.

WHAT RIGHTS DOES THE USER HAVE?

The USER may send a written communication to the company’s address or via email at info@lockandenjoy.com, with the reference “Privacy Policy,” attaching a photocopy of their ID, at any time and free of charge, to:

Revoke the consents given.
Access your personal data.
Rectify inaccurate or incomplete data.
Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Obtain from the COMPANY the limitation of data processing when any of the conditions provided for in data protection regulations are met.
Request the portability of your data.
Submit a complaint to the Spanish Data Protection Agency when the data subject considers that the COMPANY has violated the rights recognized by the applicable data protection regulations.

IS IT SAFE TO PROVIDE PERSONAL INFORMATION?

INTELLIGENT TOURISM SERVICES SL will handle the User’s data at all times in an absolutely confidential manner and will maintain the mandatory duty of secrecy regarding it, in accordance with the provisions of the applicable regulations, taking the necessary technical and organizational measures to guarantee the security of their data and prevent unauthorized alteration, loss, processing, or access, taking into account the state of technology, the nature of the stored data, and the risks to which they are exposed.

CAN YOU CHANGE THE PRIVACY POLICY?

The COMPANY reserves the right to modify this Privacy Policy in order to adapt it to legislative developments that may occur. In such cases, the changes introduced will be announced on the website with reasonable notice before they are implemented.

Last updated: August 5, 2022