{"id":98746,"date":"2025-07-21T23:09:52","date_gmt":"2025-07-21T23:09:52","guid":{"rendered":"https:\/\/lockandenjoy.com\/faq\/"},"modified":"2026-01-30T13:07:15","modified_gmt":"2026-01-30T13:07:15","slug":"faq-en","status":"publish","type":"page","link":"https:\/\/lockandenjoy.com\/en\/faq-en\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Solve your doubts.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We'll take care of
your luggage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Questions and Answers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Solve your doubts with our selection of questions and answers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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What is LOCK & enjoy!? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tLOCK & enjoy! is your reliable locker in the heart of your city center. It offers an intelligent custody service open 24 hours a day, 365 days a year, 366 if it\u2019s a leap year \ud83d\ude09 \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What type of lockers does LOCK & enjoy! offer? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tLOCK & enjoy! offers different sizes of lockers to suit all types of needs. From a mini locker (XS)* to store a few keys or charge your device, to a storage locker (TRASTELOCK)* ideal for groups or bulky items: \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tOur TOP lockers, and the most common in our shops:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tSmall-Plus Lockers (S+), measuring 12 in (high) x 16 in (wide) x 33,5 in (deep) or 16 in (high) x 16 in (wide) x 22 in (deep)*. These lockers will hold, approximately, 1 hand luggage suitcase and 1 backpack.
Medium-Plus lockers (M+), measuring 22 in (high) x 16 in (wide) x 33,5 in (deep). These lockers will hold, approximately: \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t \u2013 Option A: 2 cabin suitcases and two backpacks.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t \u2013 Option B: One medium suitcase and one backpack.\n\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tExtra-Large lockers (XL), measuring 29,5 in (high) x 16 in (wide) x 33,5 in (deep). These lockers will hold, approximately: \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t \u2013 Option A: 1 large suitcase and 1 cabin suitcase and 1 backpack.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t \u2013 Option B: 4 cabin suitcases and 1 backpack.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe following sizes are also available:\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tMini Lockers (XS), measuring 4 in (high) x 16 in (wide) x 22 in (deep).These lockers will hold, approximately, 1 notebook case. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tSmall Lockers (S), measuring 12 in (high) x 16 in ft (wide) x 22 in (deep). These lockers will hold, approximately, 1 hand-luggage suitcase. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tSmall Plus lockers (S+), measuring 40 cm (height) x 40 cm (width) x 55 cm (depth)*. These lockers can hold approximately one cabin bag and one rucksack.<\/x>Medium lockers (M), measuring 22 in (high) x 16 in (wide) x 22 in (deep). These lockers will hold, approximately 2 hand-luggage suitcases. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tLarge lockers (L), measuring 39,5 in (high) x 16 in (wide) x 22 in (deep) or 35,5 in (high) x 16 in (wide) x 22 in (deep)*. These lockers will hold, approximately: \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t \u2013 Option A: 1 large suitcase and 1 carry-on bag.\n\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t \u2013 Option B: 3 cabin suitcases.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tTrastelock\u00ae (XXL), measuring 3875 in\u00b2\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Is it possible to make a reservation by the hour? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes, you can book by the hour, from 1 hour up to however long you need, with no limit.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tRemember that if you book for several days, a long-stay discount is automatically applied.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYou will be able to open, close, and collect your belongings at any time during your reservation.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Should I make the reservation in advance? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes, since to access the facility it is necessary to have the reservation code. It is advisable to do it in advance to avoid waiting and to ensure your lockers, but you can make a reservation at any time as your personal code for using the lockers is activated instantly. \n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tWe have free Wi-Fi connection that will allow you to book at the last minute, avoiding the use of your data.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Is the reservation online only? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes, all reservations are made through our website in a secure and simple way. On it, you can use multiple payment methods in a very quick process. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Is the price per suitcase? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tLOCK & enjoy! rates are always per box office, allowing you to use them up to their maximum capacity.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How can I find out if there are any LOCK & enjoy! lockers available? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOur website www.lockandenjoy.com offers real-time availability for each establishment.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can I open the locker as many times as I need? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes. During the reservation period, LOCK & Enjoy! allows you to open and close your locker as many times as necessary. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How are the lockers used? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAll our lockers are booked through our website www.lockandenjoy.com. During the booking process, you must select the facility, the dates, and finally the size(s) and number of lockers. To be able to provide you with access details, LOCK & enjoy! will request an email address in the final step of your booking if you book as a guest, or your details if you want to create an account and manage your bookings. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\nOnce the booking process is completed, we will provide you with the access codes for your locker and a confirmation email with the same information will also be sent. \n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tLOCK & enjoy! offers you the possibility to download a QR code in wallet format for your mobile device, allowing you to scan it at the establishment, speeding up entry without any contact.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How can I contact you if I have an issue with the locker? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe support service is available 24 hours for any type of issue by calling the phone number.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can I modify or cancel the reservation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tReservations can be canceled free of charge as long as they are made at least 24 hours in advance of the date the service begins.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tModifications such as extended hours or changes to a larger locker can be easily managed from the \u201cMODIFY RESERVATION\u201d button found in your confirmation email.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tEach modification carries a management fee of \u20ac0.90.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tPlease note that if the modification is made after the reservation period has ended, the additional charge will be equivalent to the cost of the service for a full day.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tIf you have any questions, you can write to us at info@lockandenjoy.com and we will be happy to help you.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tImportant: reservations that include any type of discount are not cancelable or refundable.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How can I open a LOCK & enjoy franchise? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIf you are interested in joining our franchise network, contact our Expansion Department by phone at +34 910 786 030 or by sending an email to expansion@lockandenjoy.com \n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tWe offer you a completely innovative business that provides an automated locker rental service, open 24 hours a day, 365 days a year. \n\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tWe are aimed at travelers who need to leave their luggage in a safe place, so they can later enjoy the city with the utmost peace of mind.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tWe offer a service with maximum security at the best prices, we do not charge for luggage, and we only charge for locker rentals according to your needs and the size of your luggage. \n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tWe currently have 3 company-owned units open in Seville and we are expanding through the franchise model to the main cities in Spain:\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Available locations for openings in: Madrid, Barcelona, Valencia, M\u00e1laga, Granada, Balearic Islands, Canary Islands, and major tourist destinations. Fully automated. Validated business: in our own units with results and profitability. No staff burden. Ideal for investment. Reserve your exclusive area. Financing through a preferred agreement with BBVA.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Other users recommend LOCK & enjoy!<\/h2>\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tRated 4.9\/5 (Google Reviews)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Laura CCRR<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1 REVIEW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Great, very clean and smelled super good, we had a small problem with a locker and they solved it quickly and were very kind.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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ANA RITUALS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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14 REVIEWS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Excellent service to enjoy the city without worrying about luggage or check-out time.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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NANU RPAZ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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36 REVIEWS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Everything went very well with them. At first, I made a reservation and I had made a mistake with the size, fortunately, I realized two days before using the locker, I called, explained the situation, and they canceled the reservation for me, refunded me, and I was able to manage the new reservation without any issues. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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SUSITA1987<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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57 REVIEWS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The price is good, you can recharge devices and enter the locket as many times as you want, the place is clean and smells good. And even though they clean the place, a trash can is needed because customers leave things scattered.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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ALICIA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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15 REVIEWS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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It's great! I searched for a locker online and came across this! It's super clean and since everything is done through codes, it's super secure! As their logo says 'fly free' and there's nothing better! They made my last hours in Seville much better and at a very good price! <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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ISAAC GOMEZ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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35 REVIEWS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Clean, it smelled super good... (let's see if you are so kind as to tell me which air freshener you use) and very comfortable, I would like each locker to be identifiable from the outside, for example, on each door to label them L, or M... other than that, great.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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CHARO LORENZO<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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9 REVIEWS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Very good service, I got in touch with them by phone because I had questions and they assisted me very well. I recommend it without hesitation if you have to leave especially luggage.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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CARLOTA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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16 REVIEWS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Everything perfect! I had a question and they answered me within a minute. Convenient, practical, and reasonably priced service! One S+ locker was enough for a suitcase, a backpack, and several bags! <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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LORENA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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86 REVIEWS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Highly recommended. The name is well-chosen. You leave your luggage and are free to enjoy the city without the burden. Very clean and easy to book. We had a small problem during booking, but they solved it very quickly after contacting them. Very friendly and efficient. Because of this, I can confirm that they are trustworthy. I wish they were in more cities. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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LOCK & enjoy!<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t

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\/<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Subscribe to receive the latest LOCK & enjoy news!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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