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Questions and Answers

Solve your doubts with our selection of questions and answers.

What is Lock & Enjoy! ?

LOCK & enjoy!  is your reliable locker in the heart of your city center. It offers an intelligent custody service open 24 hours a day, 365 days a year, 366 if it’s a leap year 😉

What kind of lockers does Lock & Enjoy! offer?

LOCK & enjoy! offers different sizes of lockers to suit all types of needs. From a mini locker (XS)* to store a few keys or charge your device, to a storage locker (TRASTELOCK)* ideal for groups or bulky items:

Our TOP lockers, and the most common in our shops:

– Small Plus Lockers (S+), measuring 30 cm (height) x 40 cm (width) x 85 cm (depth) or 40 cm (height) x 40 cm (width) x 55 cm (depth)*. These lockers can hold approximately 1 cabin suitcase and a backpack.  

– Medium Plus Lockers (M+), measuring 55 cm (height) x 40 cm (width) x 85 cm (depth). These lockers can hold approximately

          – Option A: 2 cabin suitcases and two backpacks.

          – Option B: One medium suitcase and one backpack.

– ExtraLarge (XL) lockers, measuring 75 cm (height) x 40 cm (width) x 85 cm (depth). These lockers can hold, approximately:

          – Option A: 1 large suitcase and 1 cabin suitcase and 1 backpack.

          – Option B: 4 cabin suitcases and 1 backpack.

The following sizes are also available:

– Mini (XS) lockers, which measures 10 cm (height) x 40 cm (width) x 55 cm (depth). These lockers can hold a laptop case.

– Small Lockers (S), measuring 30 cm (height) x 40 cm (width) x 55 cm (depth). These lockers can hold approximately 1 cabin suitcase.

– Medium lockers (M), measuring 55 cm (height) x 40 cm (width) x 55 cm (depth). These lockers can hold approximately 2 cabin suitcases.

– Large lockers (L), measuring 100 cm (height) x 40 cm (width) x 55 cm (depth) or 90 cm (height) x 40 cm (width) x 55 cm (depth)*. These lockers will fit approximately

          – Option A: 1 large suitcase and 1 carry-on bag.

          – Option B: 3 cabin suitcases.

– Trastelock® (XXL), measuring approximately 2.5 m².

*Please confirm the size of your locker at your store.

Is it possible to book per hour?

Our reservations are by calendar days, from 00:00 to 23:59. This allows you to use the locker service for as long as you need, since you can open, close and of course remove your staff at any time.

Do I have to make a reservation in advance?

Yes, since you must have the reservation code in order to access the location. It is advisable to book in advance to avoid waiting and to secure your lockers, but you can book at any time as your personal code for locker use is activated instantly.

We have free WIFI connection that will allow you to book at the last moment avoiding the consumption of your data.

Is the reservation only online?

Yes, all reservations are made through our website in a safe and simple way. You can use multiple payment methods in a very fast process. 

Is the price per bag?

No. LOCK & enjoy! rates are always per locker, allowing you to use them up to their maximum capacity

Is it a secure service?

Absolutely. At LOCK & enjoy! we take care of your belongings so that you can enjoy the city with peace of mind. Our facilities are under video surveillance 24 hours a day and connected to the police.

Also included with your reservation is a free insurance of up to 1000€ for each locker.

How can I know if LOCK & enjoy! lockers are available?

Our website www.lockandenjoy.com offers real time availability for each store.

Can I open the locker as many times as I need?

Yes, during the booking period, Lock & Enjoy! allows you to open and close your locker as many times as necessary.

How are the lockers used?

All our lockers are reserved through our website www.lockandenjoy.com. In the booking process, you must select the location, the dates and finally the size(s) and number of lockers. In order to inform you of the access codes, Lock & Enjoy! will ask you in the last step of your reservation an email, if you make the reservation as a guest, or your personal data if you want to create an account and be able to manage your reservations.

Once the booking process is completed, we will send you the access codes for your locker and a confirmation email with the same information will also be sent. 

LOCK & enjoy! offers you the possibility to download a QR code in wallet format for your mobile device, allowing you to scan it at the locker station, speeding up the opening process and without making any contact.

How can I contact you if I have an incident in the locker?

The assistance service is available 24h for any type of incident by calling +34 910 786 030.

May I change or cancel my reservation?

Yes, as long as the modification or cancellation is made 24 hours before the start date of the service you have booked. To do so, please contact us by e-mail at info@lockandenjoy.com.

If you have registered on our website, it is also possible to make the cancellation from the My Reservations section.

How can I open a LOCK & enjoy Franchise?

If you are interested to establish your own LOCK & enjoy! Business unit, now you can join our Franchise network. Please contact our Sales department by dialling +34 910 786 030 or by email to: expansion@lockandenjoy.com

We offer you a totally innovative business, which offers an automated Consignment rental service, open 24 hours a day, 365 days a year.

We are aimed at travelers who need to leave their bags in a safe place, to later be able to enjoy the city with the maximum guarantees.

We offer a maximum security service with the best prices, we do not charge for luggage and we only charge for the rental of left-luggage 

office according to the need and size of your luggage.

We currently have 3 own units open in Seville and we are expanding through the franchise model to the main cities in Spain:

• Locations available for openings in: Madrid, Barcelona, ​​Valencia, Malaga, Granada, Balearic Islands, Canary Islands and main tourist destinations.
• Fully automated.
• Validated Business: in own units with results and profitability.
• No staff load.
• Ideal for investment
• Book your exclusive area.
• Financing through preferential agreement with BBVA

Other users recommend
LOCK & enjoy!

★★★★★ Qualified 4.9/5 (Google Reviews)